Question 1

Is CaseProofKit affiliated with Etsy or able to guarantee a case outcome?

Accepted Answer

No. CaseProofKit is an independent workflow tool. It helps sellers organize evidence and draft neutral replies, but it does not submit cases, speak for Etsy, or guarantee that Etsy will decide in your favor.

Question 2

What should I do if a buyer says a damaged item arrived but only sends one photo?

Accepted Answer

Use the damaged item workflow before refund talk. Ask for the shipping box exterior, inner packaging, a short video showing the item and claimed damage, and ask the buyer to keep the item and packaging until the case or carrier claim is resolved.

Question 3

Can CaseProofKit prove that a buyer photo is fake or AI-edited?

Accepted Answer

No. It should not make a certainty claim about fake or AI-edited photos. It treats suspicious photos as incomplete evidence and helps you ask for more angles, video, packaging photos, and a return when appropriate.

Question 4

What if the buyer wants a refund without return?

Accepted Answer

CaseProofKit helps you document a return-first path: offer return instructions or a prepaid label if that fits your policy, keep the condition clear, and avoid promising a refund before the item is returned or inspected.

Question 5

Can it help if Etsy refunded from my seller funds?

Accepted Answer

Yes, it helps you organize what happened, what evidence was available, what was missing, and what you may want to include in an appeal or support message. It cannot guarantee a reversal of seller-funds refunds.

Question 6

Do I need to connect my Etsy account?

Accepted Answer

No. The MVP works from seller-provided case details. You can paste the situation, select what evidence you have, and avoid sharing buyer personal data. Etsy API access is intentionally not required.

Question 7

What evidence should I collect before replying or refunding?

Accepted Answer

Start with the order receipt, listing screenshot, buyer message thread, tracking or delivery proof, buyer item photos, box and inner packaging photos, short video, pre-shipping or packing photos, return-label record, and relevant shop policy.

Question 8

Is it safe to use the generated buyer reply in an open Etsy case?

Accepted Answer

Use it as a draft, then review it. The replies are intentionally neutral: they ask for missing evidence, avoid fraud accusations, and summarize the facts so you do not escalate emotionally in the message thread.

Question 9

What do I get in the paid evidence pack export?

Accepted Answer

The paid evidence pack is planned as a printable case brief: case summary, evidence readiness, missing evidence list, buyer reply, Etsy case response draft, return or photo checklist, and a timeline you can keep for your records.

Question 10

Can CaseProofKit file carrier claims, submit Etsy cases, or message buyers automatically?

Accepted Answer

No. The first version is intentionally lightweight. It helps you decide what to request, what to write, and what to save, but you stay in control of Etsy messages, carrier claims, refunds, and case submissions.

Buyer photo looks like the wrong item. How to build evidence

Do not start with “that is not my item”

Evidence that helps

Make the comparison easy

Turn this into an evidence pack before replying.